renée vidaal (“Company”, “we”, “our”, “us”) operates the website reneevidaal.com (“Service”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our Service.

By using our Service, you consent to the collection and use of your data in accordance with this Privacy Policy.

We collect only the data necessary to provide and fulfil our services.

A. For Direct-to-Consumer (D2C) Orders:

• Full name

• Email address

• Phone number

• Shipping and billing address

B. For Business (B2B) Transactions:

• Business name (if applicable)

• GSTIN (if applicable)

C. For Refund Processing (if required):

• Bank account details or UPI ID (only when refunds cannot be processed via the original payment method)

D. Automatically Collected Data:

• IP address

• Browser type and device information

• Pages visited and usage behaviour

We collect and use your data for the following purposes:

• To process and fulfil orders

• To communicate order updates and customer support

• To process payments and refunds

• To comply with legal and tax obligations

• To improve our website and user experience

• To send promotional communications (only where consent is provided)

We process your personal data based on your consent and for legitimate business purposes.

By providing your data:

• You consent to its collection and use for the purposes stated above

• You may withdraw your consent at any time by contacting us

Where required under applicable law, such consent will be obtained through explicit user actions, including at the time of account creation or checkout.

We do not sell your personal data.

We may share your data only with trusted third parties where necessary, including:

• Payment gateway providers

• Logistics and delivery partners

• IT and website service providers

• Legal or regulatory authorities (if required by law)

All such third parties are required to handle your data securely and only for specified purposes.

We retain your personal data only for as long as necessary to:

• Fulfil the purposes outlined in this policy

• Comply with legal and regulatory requirements

• Resolve disputes and enforce agreements

We may retain certain data where required under applicable law.

Under applicable Indian law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data (subject to legal obligations)

• Withdraw consent for data processing

You may exercise these rights by contacting us using the details below. In the event of your death or incapacity, you have the right to nominate another individual who may exercise your rights under applicable law. Such requests may be made by the nominee by contacting us using the details provided below, subject to verification.

We use cookies and similar technologies to:

• Enable website functionality

• Analyse usage and improve performance

• Provide relevant marketing (where applicable)

You can control or disable cookies through your browser settings.

We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites.

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. Updated versions will be posted on this page.

Continued use of the Service after changes constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, you may contact us:

Business Name: renée vidaal

Location: Panjim, Goa, India

Email: support@reneevidaal.in

Phone: +1 000-123-456789

We aim to respond to all requests within 7–10 business days.

By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.