Thank you for visiting and shopping at renée vidaal.

This Shipping Policy outlines the terms and conditions related to the processing, shipment, and delivery of your orders.

All orders are processed within 2–3 business days from the date of order confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Processing times are estimates and may be subject to delays during periods of high order volume or due to unforeseen circumstances. In such cases, we will make reasonable efforts to inform you.

Shipping charges (if applicable) will be calculated and displayed at checkout before payment is completed.

Delivery timelines are estimates and may vary depending on your location and the courier partner.

We do not guarantee delivery timelines and are not responsible for delays caused by:

• Courier partners

• Weather conditions

• Public holidays

• Operational or logistical disruptions

We may engage third-party courier and logistics partners (“Courier Partners”) to deliver your order. You acknowledge and agree that, for the purpose of order fulfilment, we will share necessary details with such Courier Partners, including your name, phone number, and delivery address.

While we make reasonable efforts to work with reliable Courier Partners, they operate independently. We are not responsible for delays, tracking issues, or service deficiencies attributable to such third parties.

We reserve the right to select the Courier Partner at our discretion based on operational requirements.

Once your order has been shipped, you will receive a shipment confirmation with tracking details, where available.

Tracking information is provided by third-party courier partners and is subject to their systems and processes. We do not guarantee the availability, accuracy, or timeliness of tracking updates.

Delivery is considered complete when the order is delivered to the address provided at the time of purchase.

Risk of loss or damage to the product passes to you upon delivery. This includes delivery accepted by any person at the specified address, such as family members, security personnel, or reception staff.

You are responsible for providing complete and accurate shipping details at the time of placing your order.

We are not responsible for:

• Delivery failures due to incorrect or incomplete addresses

• Delays arising from incorrect information provided by you

Additional shipping charges may apply for re-delivery in such cases.

If delivery is unsuccessful due to reasons attributable to you (including unavailability at the address or incorrect address details), the courier partner may attempt re-delivery.

If the order is returned to us after failed delivery attempts:

• Re-shipping will be subject to additional shipping charges

• Refunds, if applicable, will be processed in accordance with our Return & Refund Policy

If your order is significantly delayed or appears to be lost in transit, please contact us.

We will coordinate with the courier partner to investigate the issue. Resolution timelines will depend on the courier partner’s process.

For information on returns and refunds, please refer to our Return & Refund Policy.

If you have any questions regarding shipping, please contact us:

Business Name: renée vidaal

Location: Panjim, Goa, India

Email: support@reneevidaal.in

Phone: +1 000-123-456789

Or via: http://www.reneevidaal.com/contact